Privacy Policy

Effective Date: April 10, 2026

This Privacy Policy describes how Protech Auto Glass ("we," "us," or "our") collects, uses, and discloses information when you visit or use our website located at https://windshieldrepairredmondwa.com ("Site"). We are committed to protecting your privacy and ensuring the security of your personal information. This Policy applies to all visitors, users, and others who access the Site.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Data:
  • Name
  • Email address
  • Phone number
  • Postal address
  • Any other information you voluntarily provide via contact forms or service requests
• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Referring/exit pages
  • Device information
• Cookies and Tracking Technologies:
  • We use cookies and similar technologies to enhance your experience, analyze usage, and provide relevant content. For details, see our Cookie Policy below.

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide, operate, and maintain our Site and services
• To respond to your inquiries and requests
• To process service appointments and transactions
• To improve our Site, services, and customer experience
• To send administrative information, such as updates, security alerts, and support messages
• To analyze usage trends and measure Site performance
• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating the Site, conducting our business, or providing services to you. These providers are obligated to protect your information.
• Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

5. User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal or contractual requirements.
• Opt-Out: You may opt out of receiving marketing communications at any time by following the instructions in our emails or contacting us.

To exercise these rights, please contact us at [email protected].

6. Cookie Policy

Our Site uses cookies and similar technologies to collect information and enhance your experience. Cookies are small files stored on your device. You can manage or disable cookies through your browser settings; however, some features of the Site may not function properly without cookies. By using our Site, you consent to our use of cookies as described in this Policy.

7. Third-Party Services

We may use third-party analytics providers, such as Google Analytics, to help us understand Site usage and improve our services. These providers may collect information as described in their own privacy policies. We do not control the privacy practices of third-party websites or services, and we encourage you to review their policies before providing information.

Our Site may also display advertisements or links to external sites. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at [email protected] and we will take steps to delete such information promptly, in compliance with the Children’s Online Privacy Protection Act (COPPA).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Policy on this page with the effective date. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: [email protected]
• Mailing Address: Protech Auto Glass, Redmond, Washington, United States

11. Legal Jurisdiction

This Privacy Policy is governed by the laws of Kirkland, Washington, United States. By using our Site, you consent to the exclusive jurisdiction and venue of courts located in Kirkland, Washington, United States for any disputes arising out of or relating to this Policy.

Thank you for trusting Protech Auto Glass with your personal information.